SwimSense account support

Delete your account

You can permanently delete your SwimSense account from the app. If you cannot access the app, you can submit a deletion request here instead.

Fastest option

Delete in the app

Open SwimSense and sign in.
Open Settings.
Select Delete Account in the Account section.
Review both warnings and confirm the deletion.

The app releases your devices, removes your account data from active systems, and deletes your sign-in identity. If cleanup cannot finish, the account remains active so you can retry or contact support.

No app access

Send a request

Email info@swimsenseusa.com from the email address used for your SwimSense account. Use the subject line SwimSense account deletion request and include the account email address in your message.

Request account deletion

Never send your password. If you cannot use the registered email address, SwimSense may request other information to verify account ownership.

What happens to your account

Devices are releasedOwned devices are released from the account before identity removal so they can be set up again.
Account data is removedDirect account records, access grants, locations, settings, messages, and notification registrations are deleted from active systems.
Sign-in is deletedYour login identity is removed last. Verified requests made without the app are completed within 30 days.

Deleted

Data removed from active systems

Your login identity, app profile, settings, and push registrations
Saved pool locations, maintenance records, alerts, and messages
Device ownership, schedules, service-access grants, and account-scoped exports
Billing customer and active subscription records held for the app, when applicable
Service-note photos and other records linked only to your account, except as described below

Limited retention

Data that is retained or de-identified

Historical equipment telemetry is disconnected from your account and retained under an opaque equipment-data identifier for up to five years.
De-identified service records may be retained for up to 400 days, and de-identified warranty registrations for up to five years from registration.
De-identified security and application-audit events may be retained for up to 180 days.
Point-in-time recovery can preserve earlier database versions for up to 35 days. Restricted recovery backups may remain longer until no longer required.
Records required for fraud prevention, disputes, tax, warranty, or legal compliance may be retained for the applicable period.

Retained records are not available through the deleted account and are not used for advertising or marketing. Expiration is performed asynchronously, so deletion can occur after the stated eligibility date.

Questions or help

Contact info@swimsenseusa.com about an account or deletion request. For the complete data-practice and retention details, read the SwimSense App Privacy Policy.